Position Title: Customer Service Representative Employment Type: Full-Time, Direct Hire Location: Phoenix, AZ (Onsite) Pay Rate: $19.00-$23.00 per hour Schedule: Monday-Friday, 8:00 AM-5:00 PM MST Overview: A national insurance services provider is hiring Customer Service Representatives for its Phoenix contact center. This role handles inbound policy-holder calls covering billing questions, coverage changes and claim status, documenting every interaction in the CRM and escalating complex cases to a licensed adjuster. Average volume is 45-60 calls per day in a structured, metrics-driven environment. Qualifications:
1+ year of customer service experience in a call center or high-volume phone environment.
Experience documenting interactions in a CRM (Salesforce preferred).
Comfortable working onsite Monday-Friday, 8:00 AM-5:00 PM.
Typing speed of 35+ WPM with accurate data entry.
High school diploma or equivalent; must be authorized to work in the US.
Benefits: Medical, dental and vision from day 31, 401(k) with 4% match, 15 days PTO plus 8 paid holidays, and paid training.
