# Major Incident Manager/Incident Commander**Company:** SPECTRAFORCE **Location:** US **Employment Type:** Remote **Experience Level:** 8+ years ## About the RoleAs a Major Incident Manager/Incident Commander at SPECTRAFORCE, you will lead the charge in managing and resolving significant IT incidents. This role demands a strategic thinker who can drive decision-making under pressure and ensure seamless communication during technical outages. You will play a pivotal role in optimizing incident management processes and collaborating with cross-functional teams to maintain operational excellence.## Key Responsibilities- Lead Major Incident Bridge and facilitate technical bridge calls- Drive decision-making under pressure and evaluate technical outages- Identify trends and anomalies, issuing updates to senior leadership- Own after action reports and conduct root cause discussions- Optimize incident management processes and coordinate with vendors and teams- Utilize monitoring tools and serve as an escalation point- Analyze performance metrics and identify automation opportunities- Collaborate with cross-functional teams and participate in root cause analysis- Ensure compliance with security standards## Requirements- 8+ years of experience in IT operations- Proven expertise in incident management- Experience in healthcare IT- Preferred knowledge in networking, HIPAA compliance, data center operations, and cloud environments## What We Offer- Competitive compensation package- Remote work flexibility- Opportunities for professional growth and development- Comprehensive health benefits- Supportive and dynamic work environment## About UsSPECTRAFORCE is a global staffing agency offering enterprise hiring, RPO, and workforce solutions. Our expert recruiters help businesses scale faster and more efficiently. We are committed to delivering exceptional service and innovation in talent acquisition and workforce management.