# Major Incident Manager/Incident Commander**Company:** SPECTRAFORCE **Location:** US **Employment Type:** Remote **Salary Range:** $70.00 - $80.00/hr **Experience Level:** 3-5 years ## About the RoleThe Major Incident Manager/Incident Commander at SPECTRAFORCE plays a critical role in managing and resolving major incidents that impact business operations. This position requires excellent leadership and communication skills to ensure timely resolution and effective collaboration with cross-functional teams. The successful candidate will drive the incident management process, ensuring compliance with security standards and optimizing procedures.## Key Responsibilities- Lead Major Incident Bridge and facilitate technical bridge calls.- Drive decision-making under pressure during technical outages.- Evaluate technical outages and identify trends and anomalies.- Issue updates to senior leadership and own after-action reports.- Conduct root cause discussions and optimize the incident management process.- Coordinate with third-party vendors and utilize monitoring tools.- Serve as an escalation point for incidents and analyze performance metrics.- Identify automation opportunities and collaborate with cross-functional teams.- Participate in root cause analysis and ensure compliance with security standards.## Requirements- IT operations experience (Required)- Incident management expertise (Required)- Healthcare IT knowledge (Required)- Networking skills (Preferred)- HIPAA compliance understanding (Preferred)- Data center operations experience (Preferred)- Familiarity with cloud environments (Preferred)## What We Offer- Competitive salary range- Flexible remote working environment- Opportunities for professional growth and development- Comprehensive benefits package- Collaborative and dynamic work culture## About UsSPECTRAFORCE is a global staffing agency offering enterprise hiring, RPO, and workforce solutions. We enable companies to scale faster with the support of our expert recruiters and innovative staffing strategies. Join us to be part of a team that values excellence and innovation in workforce solutions.