Licensed Healthcare Agent

Job Title Synonyms

Job Summary

Job Title: Licensed Healthcare Insurance Agent 

Key Responsibilities:

• Educate customers on available health insurance plans and assist them in selecting the best options based on their individual needs.
• Provide end-to-end customer service and sales support via inbound and outbound calls.
• Address customer inquiries with empathy and active listening, delivering effective solutions.
• Identify opportunities to enhance customer satisfaction by recommending appropriate upgrades or additional services.
• Complete health plan sales and renewals, meeting or exceeding conversion goals.

Qualifications

• Active health insurance license in your state of residence.
• Minimum 6 months of sales experience.
• High-speed internet connection (minimum: 25 Mbps download / 10 Mbps upload).
• Strong computer navigation and data entry skills; comfort working in a fully remote environment.
• High school diploma or equivalent.
• Understanding of and adherence to HIPAA regulations and patient privacy standards.
• Excellent communication skills with a strong customer service mindset (empathy, listening, problem-solving).

What We Offer

• Competitive hourly pay: $21/hour guaranteed base rate (effective after July 15), plus performance-based bonuses—most agents earn $22/hour, with top performers up to $26/hour
• Fully remote, full-time, regular employment
• All licensing fees and continuing education costs covered by TTEC
• Opportunities for career growth and professional development
• Inclusive culture and a supportive team environment
• Comprehensive benefits package, which may include: paid time off (PTO), tuition reimbursement, and health and wellness incentives

Job Description

Licensed Healthcare Insurance Agent – Remote USA

Your potential has a place here with TTEC’s award-winning employment experience. As a Licensed Healthcare Insurance Agent working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our TTEC work-from-home team has 37 preferred residency states. We are currently hiring from the following geographies: Residents of Maine, New Hampshire, Connecticut, Rhode Island, Pennsylvania, Vermont.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  

As a Licensed Healthcare Insurance Agent, on a typical day, you’ll

• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
• Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services
• Complete the sale or renewal of a health plan that best suits the customer's needs - Sales conversions are expected.

What You Bring to the Role

• Current Health insurance license in your state of residence
• High speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• Strong customer service orientation (empathy, compassion and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• All license fees provided by TTEC as your employer
• Continuing education paid by TTEC
• TTEC offers full-time regular positions. After July 15th, this position pays a guaranteed hourly rate of $21/hour with a performance-based bonus where most earn $22/hour and top performers $26/hour
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit https://www.ttecjobs.com/en/us-employee-benefits  for more information. 

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. 

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.