Operation Clerk/City Launcher

Job Title Synonyms

Job Description

Job Title: Operation Clerk/City Launcher

Duration: 5 months’ Assignment

Location: New York & San Francisco Peninsula

Shift/Hours: 15hours/week (part time)

Note: Willing to travel within their respective cities daily to a different location.

Summary:

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• Join us in leading the market operations for client Meal Manager, the fastest-growing way for companies to feed their teams in the office.
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• Our vision is to make a great team launch something employees actually look forward to.
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• We take the work out of group meals: companies set the budget, restaurants, and schedule; employees pick exactly what they want from top local and national spots; and meals arrive together, on time, and individually labeled.
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• By partnering with vetted restaurants and automating the entire experience, we're redefining workplace meals.
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• As one of client for Business's fastest growing products, this role offers the chance to shape how the world's teams eat together every day.
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Roles & Responsibilities:

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• In this role, you will Be a customer launch specialist: Launch new customers on the product, resolve pain points, and ensure great onsite experience.
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• Be a client representative: manage quality and performance for clients.
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• Have strong communication: field feedback from clients, identify issues, and clearly communicate them to the relevant contact.
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About You:

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• Based in SF/Peninsula, and willing to travel within their respective cities daily to a different location.
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• Humble Hustler - No job is beneath you or too small. You believe the best way to learn about how to optimize a process is to first hack it together yourself.
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• Ability to manage ambiguity and work independently in a fast paced environment and being comfortable with executing with limited guidance.
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• Coachable on Technology and Data.
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• Ability to use communication and collaboration tools like Slack, Zoom, Google Sheets in addition to internal systems at client Expert in the Meal Manager platform.
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• Ability to learn, communicate, and troubleshoot basic issues clients have with the platform (how to set up their account, place orders, setup backup carts etc.).
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• Ability to operate at the lowest level of detail with excellent accuracy and productivity.
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• Excellent Communication and Time-Management Skills.
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• Ability to effectively articulate issues, understand problems and implement solutions while managing multiple projects.
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• Passionate about people management and building relationships that have a strong foundation on empathy and emotional intelligence.
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• Prior experience in Operations Management, Support, Customer Interviews, and Sales preferably in the hospitality industry.
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• Must be based in New York, SF/Peninsula, and willing to travel within their respective cities daily to a different location.
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• Part time role Hours- 15 hours.
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Applicant Notices & Disclaimers

• For information on benefits, equal opportunity employment, and location-specific applicant notices, click here

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $25.00/hr - $27.59/hr.