Job Summary:

The Account Manager is responsible for managing and growing relationships with existing clients, ensuring their satisfaction, and identifying new business opportunities. This role involves understanding client needs, coordinating with internal teams, and delivering solutions that meet client goals while supporting the company’s revenue targets.

Key Responsibilities:

• Build and maintain strong, long-term relationships with clients.
• Act as the main point of contact for client communication and issue resolution.
• Understand client requirements and coordinate with internal teams to ensure timely delivery of services.
• Identify opportunities to upsell or cross-sell products/services.
• Prepare and deliver business reviews and performance reports to clients.
• Achieve account growth targets and maintain client satisfaction levels.
• Collaborate with the sales and marketing teams to develop client strategies.
• Handle renewals, contract negotiations, and client onboarding when needed.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3–6 years of experience in account management, sales, or client servicing.
• Strong communication and presentation skills.
• Ability to manage multiple accounts and priorities effectively.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot, Zoho).
• Problem-solving attitude and strong customer focus.
• Negotiation and relationship-building skills.