Job Title: Customer Service Representative

Location: Houston, TX, USA

Employment Type: Full-Time

About Us:

We are a dynamic and inclusive organization committed to delivering exceptional customer experiences. Our company values teamwork, integrity, and continuous growth. We offer a supportive work environment, opportunities for career advancement, and a comprehensive benefits package.

Position Overview:

We are seeking a dedicated and personable Customer Service Representative to join our team in Houston, TX. The ideal candidate will be passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment.

Key Responsibilities:

- Respond promptly and professionally to customer inquiries via phone, email, and chat.

- Resolve customer issues efficiently, ensuring a positive experience.

- Maintain accurate records of customer interactions and transactions.

- Collaborate with team members and other departments to resolve complex issues.

- Provide product and service information to customers.

- Follow up with customers to ensure satisfaction and address any additional concerns.

Requirements:

- High school diploma or equivalent; associate’s or bachelor’s degree preferred.

- Proven experience in a customer service role is a plus.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and attention to detail.

- Proficiency with computers and customer service software (e.g., CRM systems).

- Ability to multitask and manage time effectively.

- Positive attitude and a team-oriented mindset.

Benefits:

- Competitive salary and performance-based incentives.

- Health, dental, and vision insurance.

- Paid time off and holidays.

- Professional development and training opportunities.

- Supportive and collaborative company culture.

Why Join Us?

- Be part of a company that values your contributions and invests in your growth.

- Work in a friendly, inclusive, and diverse environment.

- Enjoy opportunities for career advancement and skill development.