Job Title: Technical Support SpecialistLocation: Florida (Open to candidates across the state)About Us:We are a dynamic and customer-focused organization committed to delivering exceptional technology solutions and support. Our team values collaboration, continuous learning, and a positive work environment. We offer competitive benefits, opportunities for professional growth, and a culture that recognizes and rewards excellence.Position Overview:The Technical Support Specialist will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure high levels of customer satisfaction. The ideal candidate is a problem-solver with strong communication skills and a passion for technology.Key Responsibilities:- Respond promptly to user inquiries via phone, email, or ticketing system.- Diagnose and resolve technical hardware and software issues.- Guide users through step-by-step solutions.- Document issues, resolutions, and follow-up actions in the ticketing system.- Escalate complex problems to higher-level support or engineering teams as needed.- Maintain up-to-date knowledge of company products, services, and best practices.- Provide remote and occasional onsite support as required.Required Skills & Qualifications:- Proven experience in a technical support or help desk role.- Strong troubleshooting skills with Windows, Mac OS, and common business applications.- Familiarity with Active Directory, Microsoft Office Suite, and basic networking.- Excellent verbal and written communication skills.- Ability to work independently and as part of a team.- Customer-oriented mindset with a focus on delivering solutions.Preferred Qualifications:- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.- Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).- Knowledge of remote desktop tools and support platforms.Benefits:- Competitive salary and performance-based bonuses- Health, dental, and vision insurance- Retirement plan with company match- Paid time off and holidays- Ongoing training and professional development opportunities- Supportive and inclusive company cultureEqual Opportunity Employer:We celebrate diversity and are committed to creating an inclusive environment for all employees.