Role: Business Analyst-III Duration: 03 months with possibility of extension Location: Remote Description: We are seeking a dynamic and results-driven individual with a strong background in customer experience, operations management, and strategy development. If you are passionate about revolutionizing the way people think about food delivery and have a proven track record of building and executing successful strategies, we want you to join our team Key Responsibilities: Strategic Leadership You will play a crucial role in shaping the overall strategy and driving operational excellence to deliver a top-notch experience for our customers Analyze customer data and feedback to identify areas for improvement and make data-driven recommendations to enhance the customer experience Metric and Performance Management Monitor and optimize key performance indicators (KPIs) to measure the success of customer experience initiatives. Identify performance gaps, root causes, and opportunities to improve key metrics; lead initiatives to drive measurable KPI improvements. Oversee model governance, version control, and data integrity across cross-functional stakeholders. Automate and streamline reporting workflows; leverage Python (preferred) to improve efficiency and analytical rigor where applicable. Technical Expertise Own and enhance complex Google Sheets–based models, ensuring accuracy, scalability, and clear documentation of assumptions and logic. Dive deep into large datasets using SQL and Excel/Google Sheets to generate actionable insights and inform strategic decisions. Experience building automated solutions for manual processes Translate business questions into structured analyses; design dashboards, reporting frameworks, and KPI tracking mechanisms. Cross-functional Collaboration Communicate insights and recommendations clearly to both technical and non-technical audiences, influencing data-driven decision-making. Job Requirements: You have 6+ years of experience in strategy, management consulting, product, or related; experience in support strategy is a plus You can solve analytical problems quickly, and are experienced in SQL and Excel You have a track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment You like to learn new skills, and can apply them to your work quickly and independently. You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to define scope and vision from ambiguous problems You have a bias towards action, are scrappy, and can pivot when you learn new information You can influence and motivate people at all levels across a variety of job functions Preferred experience with building AI models Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 45.00/hr.