Title: Operations Specialist (Peer Support Specialist) Duration: 12 months Location: The role is 100% remote, but candidates need to be from an approved conversion State (Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming. Shift: M-F 8-5 EST Job Description: The Peer Support Specialist utilizes their training and lived experience to effectively coordinate care for members diagnosed with substance use disorders and/or serious mental illnesses, promoting improved member experience, quality of care outcomes, and cost efficiency. Serves as a resource to the interdisciplinary care team, advocating for member needs and ensuring linkage to services and resources that best match recovery progression. Serve as an active member of a multidisciplinary team, helping identify and facilitate appropriate behavioral health care services. Conduct outreach to members identified as high-risk, high-utilization, or with complex behavioral health needs. Encourage early and proactive interventions that support recovery and reduce preventable costs. Complete intake assessments and assist with the development of person-centered care plans to identify member support needs. Provide ongoing outreach, encouragement, and recovery-oriented support as recommended by the Behavioral Health Case Manager, including follow-up on goals, plans, and progress. Teach and reinforce empowerment skills that promote self-advocacy, recovery, and resilience. Assist members in identifying and accessing community resources, explaining processes, and supporting follow-through with next steps. Encourage development of healthy relationships by supporting involvement in social and recreational activities aligned with interests and recovery goals. Make referrals to appropriate services and document all actions accurately in the electronic medical record. Support members in everyday decision-making and the resolution of minor problems or barriers. Participate actively in care team meetings and collaborate continuously with team members. Manage task lists and daily outreach goals to support timely, organized member engagement. Appropriately share personal lived experience to instill hope, model recovery, and support member engagement. What You’ll Bring: High school diploma or GED. Must be a Certified Peer Support Specialist in NC. 0-2 years of experience in the related field. Top 3-4 Required Skills: Experience with mental health disorders. Years of Experience: 3 Education/Certifications Required: (CPSS) Certification is required. Breakdown of Duties/Typical Day: Outbound phone calls working off of referrals from the behavioral healthcase manager. The goal is for this person to be able to connect with the member and provide resources and coaching. Participate in the same training as the case manager. Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.16/hr.