Job Title: Customer Care Representative II Location: Remote EST Duration : 6 months Shift: M-F 6:30 AM -3:00 PM Eastern M-F 9:00 AM -5:30 PM Eastern M-F 1:00 PM - 9:30 PM Eastern Tu-Sat 6:30 AM - 3:00 PM Eastern Tu-Sat 12:00 PM - 8:30 PM Eastern Job Description Supports assigned client group(s) performing moderate complexity health related customer excellence activities. Typically makes moderately complexity, outbound, health related customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality for all health, personal and other customer information. Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.