Position Title: User Support Technician Work Location: San Diego, CA 92121 Assignment Duration: 12 months Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Work Arrangement: Onsite Position Summary: Answer help desk phone calls and provide technical support. Provide on-the-spot troubleshooting and route tickets to appropriate technicians or support groups. Background & Context: Role supports internal users at The Organization with local and onsite IT needs. Key Responsibilities: Answer help desk phone calls Route help desk tickets to appropriate technicians or support groups Provide on the spot troubleshooting as time allows Provide support through online chat system Provide walk up support Provide local support for the following systems (installation, upgrades, troubleshooting) PC and or Laptop Hardware and Software Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory Qualification & Experience: 1–2 years experience Win 10 and 11 Office365 Dell computers Apple iPhones and iPads PC troubleshooting Active Directory Exchange Working Conditions & Physical Demands (If Applicable): Onsite helpdesk support with walk-up users Rotating basis with some after-hours coverage Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.