Position Title : Customer Service II Work Location : 480 S Highway US 45, Grayslake, IL Assignment Duration : 6 months with possibility to extend Work Schedule : M-F 7am-3:30pm / 40hr per week Work Arrangemen t: Onsite Position Summary: Monitors and addresses telephone calls through ACPRU clinical subject recruitment call system. Pre-screen potential subjects using approved recruitment questionnaire and discuss previous medical history per subject. Key Responsibilities: • Monitors and addresses telephone calls through ACPRU clinical subject recruitment call system. • Pre-screen potential subjects using approved recruitment questionnaire and discuss previous medical history per subject. • Assigning subject number E-source including entering demographics and medical history information. • Responsible for performing duties to ensure studies conducted at the ACPRU are filled with qualified clinical trial subjects. • Responsible for timeliness of follow-up calls for each subject including overview of study objectives with inclusion/exclusion criteria, length of trial, number of outpatient visits, missed screening appointment, check-in reminders call, screening cancellations within 24 hours. • Ensure response to and assignment of all inbound, outbound, email and text messages within 24 hours. • Assist in identifying future ACPRU needs and identify new strategies to recruit trial subjects based on previous database use and trial enrollment. • Call Center average quarterly of calls is between 4-5k volume. Qualification & Experience: • Phone center experience (must have). Someone used to call volume and processing calls will be ideal candidate. • Associate's degree or higher. • Basic medical knowledge. Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.99/hr.