Job Title: Operations Coordinator III (Partner Operations Support) Location: Remote – United States Shift: Monday–Friday | 9:00 AM – 6:00 PM Pacific Time Contract Duration: 12 Months (Extension up to 30 Months Possible) About the Role We are hiring a customer-focused Operations Coordinator / Operational Support Expert to support platform partners and ensure a smooth partner experience. The role focuses on resolving complex operational issues, managing partner queries, and improving support processes in a fast-paced environment. You will act as the primary point of contact for partners and collaborate with global cross-functional teams to troubleshoot issues and improve workflows. Key Responsibilities Partner Support (Primary – ~80%) Serve as the main operations point of contact for partners Respond to partner inquiries regarding product features, platform usage, and bugs Troubleshoot and resolve complex issues Manage and resolve support tickets via email Provide accurate, empathetic, and timely communication Identify recurring issues and share insights with internal teams Improve partner experience and minimize operational disruptions Process Improvement & Knowledge Support (~20%) Improve issue resolution workflows Maintain and update internal knowledge base Develop product expertise and documentation Train new team members on tools and processes Provide operational insights to cross-functional teams Required Qualifications 2+ years of experience in: Operations Support, Customer Support, Technical Support or Account/Partner Management. Strong problem-solving and issue resolution skills Experience handling complex support tickets Excellent written and verbal communication skills Ability to work in ambiguous and fast-changing environments Strong attention to detail Proactive and adaptable mindset Experience with Excel or basic reporting/data tools Fluent English communication Preferred Qualifications Experience in media, digital platforms, or online products Experience supporting global customers/partners Exposure to APIs or platform integrations Top Required Skills Ability to handle complex and ambiguous problems Customer/partner support experience (minimum 2 years) Proven track record of resolving issues effectively and quickly Day-to-Day Activities Troubleshooting partner issues Email-based support case handling Cross-team coordination Analyzing trends in partner problems Process and workflow improvement Success Criteria High-quality issue resolution Ability to work independently Strong cross-functional collaboration Positive partner/customer experience Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 32.00/hr.