Role: Customer Support Representative-II Location: Remote Schedule: Wednesday Sunday, 40 hours a week (Weekend availability required) Duration: 4 months Overview: Join a growing team within the organization to support quality management across Corporate and Catering programs. This role is essential for detecting fulfillment challenges and contributing to the launch of new pilot initiatives in Emerging Categories operations. Key Responsibilities: Support hourly and daily quality management across Corporate and Catering programs Execute and provide feedback on standard operating procedures Master internal tools and interact with customers, merchants, and Dashers regularly Detect fulfillment challenges before they become widespread and persistent Contribute actively to launching new pilot initiatives Required Qualifications: Excellent verbal communication skills Strong attention to detail Ability to adapt to changing contexts Last-mile logistics or delivery customer service experience Preferred Qualifications: Experience with Slack Bilingual in Spanish Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.