Job Title: Loan Servicing Specialist Duration: 3 months from the date of start - Extension: Likely based on the performance and business need Location: 100% Remote - US (They will need to work PST hours) Duties: The Square Financial Services (SFS) team is seeking a highly motivated Loan Servicing Specialist to provide support and risk mitigation within the business financing space. Become a subject matter expert on day-to-day queue work Effectively solve customer inquiries via email using a CRM tool Understand escalation paths to effectively triage a seller's needs based on where they are in the cycle of their loan in order to mitigate risk Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses Identify, document and follow up with cross functional teams on product bugs and features Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing. Skills: Overall understanding of financial and banking compliance policies Strong organizational and communication skills, both verbal and written Superb attention to detail Excellent time-management skills Experience in direct customer facing roles Interest working within a growing space with teams and partners cross-functionally Extraordinary work ethic Education: High School Diploma Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 26.00/hr.