Position Title: Manager, Global Operations Support, Scheduling and Cell Logistics Work Location: Seattle Eastlake (Preferred) or Giralda Farms, NJ Assignment Duration: 7+ Months Work Schedule: Standard Hours; M-F Work Arrangement: 60% Onsite Position Summary The Global Operations Support specialist will form part of a team of subject matter experts in Order Exception Management for the SAP- ERP system and processes. This role involves cross-functional collaboration with global site stakeholders and third-party distributors. The individual will be responsible for monitoring and supporting the Cell Therapy ERP order management system, extending the order-to-cash process to upcoming markets, and ensuring a best-in-class customer delivery experience for our patient treatment centers worldwide. Key Responsibilities Support Order to cash workstream projects and market launches to support Global Cell therapy Order to cash operations. Monitor the automatic creation of documents including sales orders, purchase orders, intercompany purchase orders, and deliveries in SAP and act on any exceptions that might occur. Maintain constant communication with Production Planning, Scheduling and Cell Logistics, Commercial organizations and Specialty Distributer to resolve any order exceptions to ensure on-time delivery and representing the business. Collaborate with IT Management and Vendor Managers to escalate support day to day operation issues. Support User Acceptance Testing (UAT) by setting daily testing goals, providing updates on testing progress, defect triage, and collaborating towards defect resolution. Act as Order Management SME for implementation of ERP systems at new and existing manufacturing sites. Collaborate with business partners for Order Exception Management and Cross functional process mapping. Collaborate with Commercial and Finance teams to issue credit and resolve any sales order and finance related issues. Support with maintenance of the team’s SOPs and work instructions. Collaborate with BI&A team to build reports and dashboard for Order Management team. Analyze existing processes and look for opportunities for continuous improvements. Accountable for individual and team performance. Understands comprehensive global pharmaceutical regulatory requirements (e.g. cGMP and GxP). Qualification & Experience Bachelor’s degree + 5 years of work in pharmaceutical/Biotech industry. Must have operating experience working in SAP S/4 Hana, and understanding of ERP systems. Experience working in a regulated environment (cGMP/FDA) Experience in Order to cash domain, Pharma standard processes and challenges including order initiation and management, order completion, invoicing, credit and returns. Cell Therapy experience is preferred. Ability to work effectively both independently and as part of a team. Must have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word Working Conditions & Physical Demands Position is office-based with in-office attendance required a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. Weekend and holiday on-call support is required as assigned. Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 90.00/hr.