Position Title: End-User Computing Manager Work Location: Richmond, VA (Hybrid - 3 days onsite) Assignment Duration: Direct Hire/Fulltime Work Arrangement: Hybrid Position Summary: The Manager of End-User Computing Services (EUC) is responsible for maintaining EUC systems which primarily affect end-users including but not limited to desktop imaging; patch management; Citrix, Systems Center Configuration Management (SCCM) and associated Virtual Desktop Imaging (VDI) published applications systems; desktop applications; video teleconferencing and associated platforms; Office365 collaboration including SharePoint tools and associated licensing. This job will maintain and improve the staffing, infrastructure, vendor relationship management for the organization. Key Responsibilities: • Performance Expectation: Strategic Management/Leadership Work directly with IT Leadership to develop goals and strategy to best utilize and deploy assets. • Collaborates with other IT leaders to define strategic and tactical roadmap of IT initiatives. • Plans, directs and coordinates activities pertaining to solution delivery and support. • Provides day to day technical leadership for developing, implementing and maintaining solutions. • Stays abreast of and advises organization leadership on technology, industry and regulatory trends and developments. • Ensures the effective use of technology, identifies organizational information technology needs, and recommends system development and equipment needs. • Provides guidance and education to leadership on platforms tools and technologies. • Maintains an environment of partnership by collaborating with IT resource managers, project management, applications, and support teams to foster a team-based approach to high quality solutions and deliverables. • Performance Expectation: Operational Management/Customer Support Advises customers on functionality, maintenance and integration of information technology solutions. • Understand key business processes and recommends technology solutions to drive further optimization through technology. • Identify and drive new opportunities with technology to benefit user experience. • Sets priorities and evaluates trade offs. • Defines projects, delivery timetables and desired results. • Establishes Service Level Agreements (SLA’s), manages Key Performance Indicators (KPI’s) and ensures operational metrics are collected and reviewed for meeting objectives. • Assures work product is developed, implemented, documented and supported per applicable organizational and IT policies. • Appropriately communicates team progress and issues. • Collaborates with cross-functional teams to deliver the right solutions to our customers. • Ensures compliance with IT and the organization policies and guidelines. • Understand customer needs and opportunities, facilitate customer understanding of IT. • Manage customer expectations, provide timely communications. • Provide customer with options for work timing, work sequencing and use of contract labor. • Develops, implements and maintains processes and communication channels to assure optimal customer service. • Create an environment of Trust, High Morale and Strong ongoing Communication. • Performance Expectation: Talent Management Provides effective leadership of team of technical professionals responsible for delivering Technology services. • Communicates area’s strategic objectives to staff in order to maintain strategic alignment and streamline efforts. • Staffs and retains talent in order to achieve strategic and operational goals. • Ensures performance objectives are clearly set for all employees and coaches and mentors staff to optimize performance, engagement, professional development and the quality of their work experience. • Provides regular feedback (formal and informal) on competencies, performance and achievement against objectives. • Ensures that all employee goals/evaluations are completed, communicated and processed on a timely basis and provide coaching, discipline and discharge of team members when necessary. • Partners with Human Resources to administer employee actions including hiring, performance reviews, promotions, disciplinary actions and ALL terminations. • Performance Expectation: Leading Organizational Change & Performance Improvement Support strategic planning by providing insights, analysis, & recommendations. • Identify opportunities for continuous operational planning in support of effective and efficient IT business operations. • Continuously look for ways to streamline and improve IT and business operations and performance and proactively identifies and initiates process improvement tasks. • Contribute new ideas to the team to challenge the “status quo”. • Be curious about emerging technology and concepts like design thinking, agile project management, engaging marketing strategies, etc. • Keep track of your own progress with change deliverables in a fast paced environment, and provide relevant updates to internal team and leadership, when required. • Serve as a Change Agent and a champion for change within your team and across the organization to help others deliver improvements that increase team member engagement and transfer knowledge. • Collaborate with cross functional teams and other leaders to provide tactics, ideas and reasoning for behavior change, readiness, and team member/patient experience. • Identify resistance, performance gaps, and enact action plans for effectiveness. • Performance Expectation: Fiscal Collaborates with leadership to monitor rolling budget forecast. • Controls expenses and is responsible for meeting timely variance reporting. • Contribute to Multiyear IT capital planning process Performance Expectations: Miscellaneous Responsibilities Performs other duties as assigned and/or participates in special projects in order to support the mission of the organization and the Department. • Provides assistance to team members. • Accepts alternate assignments, as required, graciously. Qualification & Experience: • Experience REQUIRED: Five (5) years experience in relevant IT field and three years of leadership experience. • Experience PREFERRED: Ten (10) years’ experience in relevant IT field and five years of leadership experience. • Education/training REQUIRED: Bachelor’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience. • Education/training PREFERRED: Master’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program. • Related certification preferred Independent action(s) required: Demonstrated capability for problem solving, decision-making, sound judgement and assertiveness. • Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances. • Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture. • Works well under pressure and manage several responsibilities with ease and composure. • Advanced interpersonal, written and oral communication skills. • Solid leadership skills. Working Conditions & Physical Demands (If Applicable): Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20-50 lbs. Activities: Prolonged standing, Prolonged sitting Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 120000.00/Hourly.