Job Title Synonyms

Job Description

Position Title: Customer Care Specialist I

Duration: 10+ Months

Location: Miami, Florida

Roles and responsibility:

• Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
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• This role requires listening to our customer’s concerns and showing empathy while resolving their issue.
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• Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
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• You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
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• A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations. 

Skills Required: 

• Strong attention to detail.
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• Love talking to people and ability to WOW customers on every call.
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• Excellent verbal, written, and listening skills.
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• Relentless drive to own the customers problem and resolve it.
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• Ability to adapt well to change.
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• Ability to work well in a fast-paced work environment.
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• Ability to think outside of the box to resolve problems.
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• Ability to multi-task using technology, including call handling, loan-level review, and call documentation.

Education:

• Minimum high school diploma or GED, and 1 year of work experience required.
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• College degree with 0-1 year work experience, preferred