Title: HR Specialist I

Duration: 12 months

Location: North Chicago, Illinois, 60064

Minimum Pay Rate: 25$/hr (Negotiable)

Work Schedule: CST 7 - 4 PM (9 AM - 6 PM Argentina time)

Hybrid schedule: 3 days home based, 2 days office

Job Description:

The HR Specialist will support the South Region countries [Argentina, Chile and Uruguay] interacting with employees and HR community. Bi-Lingual fluency with Spanish is required; Portuguese is a bonus

The HR Specialist position will report directly to the LATAM HR Ops Lead, working closely with the HR team, collaborating to review our current local HR processes supported by HR Operations, educating our internal stakeholders on HR solutions and Portal. This professional is responsible for routine employees inquires related to the HR matters such as: vacation requests, salary payment, payslip clarification, benefits inquires and HR Portal access. And provides Employee Self-Service and Manager Self-Service support when it is necessary.

The HR Specialist will work close from local HR team [South Region – Argentina, Chile and Uruguay] processing employees salary changes in Workday, leaves of absence, hires and terminations. This role is responsible to manage and control HR policies related to HR Operations area as well as any document update.

Responsibilities include employee (customer) coverage – e-mail (primarily), chats and phone (least volume utilized), processing all Workday transactions for assigned countries, country specific projects, process reviews to enhance and leverage the HR Portal usage and adoption.

Requirements include:

previous experience in HR area at least 1-2 year [mandatory], strong working knowledge of Workday, stakeholder management skills, good customer survey feedback and strong language skills, both verbal and written, Spanish and English to support South Region operation.

Key Responsibilities Include:

• Open and manage ticket/ cases using a specific HR platform [SalesForce]

• Answers general questions and redirects misplaced calls

• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions

• Guides HR Employee Self-Service and Manager Self-Service transactions

• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed

• Work with Payroll team to guarantee employees and HR request will be processed on time and paid as part of the payroll on cycle.

• Inputs data into HR platform - Workday to transact on customer requests

• Documents all employee inquiries, issues, and transactions in case management [SalesForce] tools as required

• Participates in continuous improvement workshops and projects as requested

• Participates in South Region ad hoc projects as required

Basic:

• High School Diploma or GED equivalent required.

• Specific language skills requirement – Spanish and English

• Strong communication skills – writing and speaking.

• Minimum of 1-2 years professional experience in HR [Payroll, Talent Acquisition, HR Administration, Benefits, etc];

• Familiar with HR service and processes as well as HRIS tools and systems

• Able to navigate computerized data entry systems and other relevant applications

• Able to follow standard procedures and processes

• Able to escalate issues timely to the right group

• Ability to handle confidential and sensitive information

Additional Details:

• Are you open to look at candidates willing to relocate? No

• Years of experience/education and/or certifications required: Graduated from college preferred.

• What are the top 3-5 skills requirements should this person have?

a. Required Skill 1: Strong ability to learn

b. Required Skill 2: Connect the dots; ability to navigate complex processes and make connections

c. Required Skill 3: Technology savvy; ability to navigate windows environments

d. Required Skill 4: Friendly and empathic; put themselves in someone else "shoes"

e. Skill 5: Stakeholder management

• What type of environment is this person working in? This is a service center environment serving employees HR colleagues and payroll team.

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law. 

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.