**Job Title:** Help Desk Analyst

**Location:** [Please specify location]

**About Leoforce:**

Leoforce is the innovative company behind Ira, the AI-powered recruiting technology that revolutionizes talent discovery and engagement. Ira combines advanced AI and Talent Intelligence to help recruiters find highly compatible candidates, reducing time-to-hire and ensuring success for every role. At Leoforce, we are passionate about empowering recruiters and job seekers with responsible AI that delivers unbiased, data-driven results. We believe in fostering a workplace built on respect, integrity, and the freedom to innovate.

**Why Join Us?**

- Career Growth: Opportunities for professional and personal advancement in a rapidly evolving industry.

- Cutting-Edge Technology: Be part of a team working on revolutionary AI solutions that redefine talent acquisition.

- Collaborative Environment: A culture that values diversity, creativity, and high performance.

- Employee Empowerment: Freedom to innovate and make a difference while being supported by a team that values respect and integrity.

**Position Summary:**

The Help Desk Analyst will serve as the first point of contact for end users seeking technical assistance. This role is responsible for troubleshooting, diagnosing, and resolving hardware, software, and network-related issues, ensuring a high level of customer satisfaction and efficient IT operations.

**Key Responsibilities:**

- Respond promptly to user inquiries via phone, email, or ticketing system.

- Diagnose and resolve technical hardware and software issues.

- Provide step-by-step technical support and guidance to users.

- Escalate complex issues to appropriate IT staff or departments.

- Document issues, solutions, and user interactions in the help desk system.

- Assist with the setup, configuration, and maintenance of computer systems and peripherals.

- Maintain knowledge of company products, services, and IT procedures.

- Contribute to the development and improvement of help desk processes and documentation.

**Qualifications:**

- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

- 1+ years of experience in a help desk or technical support role.

- Strong knowledge of Windows and/or Mac OS, Microsoft Office Suite, and common business applications.

- Familiarity with basic networking concepts and troubleshooting.

- Excellent communication and customer service skills.

- Ability to work independently and collaboratively in a fast-paced environment.

- Strong problem-solving and organizational skills.

**Preferred Skills:**

- Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira).

- Basic understanding of Active Directory and user account management.

- IT certifications such as CompTIA A+, Network+, or similar are a plus.

**Work Environment & Benefits:**

- Collaborative, innovative, and inclusive culture.

- Opportunities for ongoing learning and professional development.

- Access to cutting-edge technology and tools.

- Comprehensive benefits package.