Here is a clear and simple Customer Support Job Description (JD):

Customer Support – Job Description

Responsibilities:

• Handle customer queries through phone, email, or chat.
• Provide accurate information and resolve issues promptly.
• Record customer interactions and update the system with details.
• Follow up with customers to ensure their issues are resolved.
• Escalate complex problems to the appropriate team when needed.
• Maintain a positive, professional, and friendly attitude with customers.
• Meet daily/weekly support targets and service quality standards.

Skills Required:

• Good communication skills (verbal and written).
• Problem-solving and active listening.
• Ability to stay calm and patient under pressure.
• Basic computer and typing skills.
• Knowledge of CRM tools (an advantage).

Experience:

0–3 years / As per requirement.

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