Role Purpose: Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Job Responsibilities: Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center Quickly assess the user's issue and provides first level support for problem resolution Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area Recognize operational challenges and suggest recommendations to management, as necessary Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision Minimum Education & Experience: High School Diploma or equivalent Pharmacy Technician experience required HIPAA certified Call center experience required (3+ years preferred) Experience in medical claim processing is a plus Bi-lingual (English/Spanish) is a plus The pay range for this role is $18.00 per hour.