Job Title: Service Representative
Location: Indianapolis, IN, USA

About Leoforce:
Leoforce is the innovative company behind the AI-powered Recruiting Agent that revolutionizes talent discovery and engagement. We combine advanced AI and Talent Intelligence to help recruiters find highly compatible candidates, reducing time-to-hire and ensuring success for every role. At Leoforce, we are passionate about empowering recruiters and job seekers with responsible AI that delivers unbiased, data-driven results. We foster a workplace built on respect, integrity, and the freedom to innovate.

Position Overview:
We are seeking a dedicated and customer-focused Service Representative to join our team in Indianapolis, IN. The ideal candidate will be responsible for delivering exceptional service to our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and a commitment to upholding our company’s values.

Key Responsibilities:

• Serve as the primary point of contact for customers, responding to inquiries via phone, email, and chat.
• Resolve customer issues efficiently and professionally, ensuring high levels of satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and escalate complex issues as necessary.
• Provide product and service information to customers, guiding them through solutions and best practices.
• Identify opportunities to improve service processes and contribute to team goals.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in a customer service or client-facing role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to work independently and as part of a collaborative team.

Why Join Leoforce?

• Career Growth: Opportunities for professional and personal advancement in a rapidly evolving industry.
• Cutting-Edge Technology: Be part of a team working on revolutionary AI solutions that redefine talent acquisition.
• Collaborative Environment: A culture that values diversity, creativity, and high performance.
• Employee Empowerment: Freedom to innovate and make a difference while being supported by a team that values respect and integrity.

Leoforce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.