Job Title: Help Desk Specialist
Location: Mariana Islands, USA

About Leoforce:
Leoforce is the innovative company behind the AI-powered Recruiting Agent that revolutionizes talent discovery and engagement. We combine advanced AI and Talent Intelligence to help recruiters find highly compatible candidates, reducing time-to-hire and ensuring success for every role. At Leoforce, we are passionate about empowering recruiters and job seekers with responsible AI that delivers unbiased, data-driven results. We foster a workplace built on respect, integrity, and the freedom to innovate.

Position Overview:
We are seeking a dedicated Help Desk Specialist to provide technical support and assistance to our users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Provide step-by-step guidance to users and escalate complex issues as needed.
• Document issues, solutions, and user interactions in the help desk system.
• Maintain a high level of customer satisfaction through professional and timely support.
• Collaborate with IT and other departments to ensure seamless operations.

Qualifications:

• High school diploma or equivalent; associate degree or relevant certification preferred.
• Proven experience in a help desk or technical support role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented mindset with a commitment to quality service.

Why Join Leoforce?

• Career Growth: Opportunities for professional and personal advancement in a rapidly evolving industry.
• Cutting-Edge Technology: Be part of a team working on revolutionary AI solutions that redefine talent acquisition.
• Collaborative Environment: A culture that values diversity, creativity, and high performance.
• Employee Empowerment: Freedom to innovate and make a difference while being supported by a team that values respect and integrity.

Benefits:

• Competitive compensation package
• Comprehensive health and wellness benefits
• Opportunities for ongoing training and development
• Supportive and inclusive work culture