# Major Incident Manager/Incident Commander**Company:** SPECTRAFORCE **Location:** US **Employment Type:** Remote **Experience Level:** 8+ years ## About the RoleAs a Major Incident Manager/Incident Commander at SPECTRAFORCE, you will play a critical role in ensuring the stability and reliability of our clients' IT operations. You will lead major incident bridges, drive decision-making under pressure, and optimize incident management processes. This position requires a proactive problem solver who can effectively communicate with senior leadership and cross-functional teams.## Key Responsibilities- Lead Major Incident Bridge- Facilitate technical bridge calls- Drive decision-making under pressure- Evaluate technical outages- Identify trends and anomalies- Issue updates to senior leadership- Own after action reports- Conduct root cause discussions- Optimize incident management process- Coordinate with vendors and teams- Utilize monitoring tools- Serve as escalation point- Analyze performance metrics- Identify automation opportunities- Collaborate with cross-functional teams- Participate in root cause analysis- Ensure compliance with security standards## Requirements- IT operations (Required)- Incident management (Required)- Healthcare IT (Required)- Networking (Preferred)- HIPAA compliance (Preferred)- Data center operations (Preferred)- Cloud environments (Preferred)## What We Offer- Competitive salary- Comprehensive health benefits- Remote work flexibility- Professional development opportunities- Collaborative and innovative work environment## About UsSPECTRAFORCE is a global leader in staffing solutions, renowned for our commitment to excellence and innovation. We partner with organizations to deliver top-tier talent and strategic consulting, helping them achieve their business objectives efficiently.