About the team:The mission of the DoorDash Research team is to objectively bring the voice of our audiences directly into product innovation. Using a variety of research techniques (surveys,1:1 interviews, focus groups, etc.), DoorDash researchers collect targeted, timely feedback from all DoorDash audiences to empower customer-centric, data-driven business decisions. Our customers are our partners; we give them a voice at the product innovation table, we objectively combine the data they provide to uncover insights, pain points, and user needs, and then look for paths to both solve needs and grow revenue.About the role:-As a research program manager, you will hit the ground running supporting existing programs and spearheading new programs-You will develop and pilot a new program aimed at decreasing research interview no-show rates-You will maintain the DoorDash research repository, our central knowledge library, by uploading and appropriately tagging new research reports -You will support our rolling research program by overseeing recruitment and technical logistics for weekly focus groups-You will maintain the calendar for our research review and support program to ensure continuous coverage of research office hours-You will provide Q&A type support to members of our research panel when questions arise and/or troubleshooting is required We’re excited about you because...-You have 3+ years of operations/program management experience, with a proven track record of success and increasing responsibility (experience specifically in research program management is highly desired)-You have a Bachelor’s degree or higher (or commensurate work experience)-You are highly self-motivated and comfortable working largely independently-You have program management and/or analytical experience and are comfortable getting to the lowest level of detail to solve problems-You have excellent written and verbal communication skills-You have experience with Zoom and Google Suite (Docs, Sheets, Slides, Forms)-You have experience with Dovetail and Coda (nice to have, not mandatory)

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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $7.25/hr - $80.00/hr.