About this Role-DoorDash is enhancing its new verticals consumer experience. You will be joining a small team responsible for ensuring that we are able to fulfill customer orders in full to the best of our ability. This role is focused on Live Operations and will include proactive reach out to customers to confirm order preferences and details. To succeed in this role, you will need to have strong communication and organizational skills. You will be ensuring that DoorDash provides an exceptional service experience by going above and beyond to guarantee customers receive what they ordered. This will be a remote role covering a 10am-6pm ET shift.You’re excited about this opportunity because you will…Proactively reach out to customers to fulfill ordersAddress ad-hoc customer issues with empathy and urgencyExecute workflows that ensure we exceed customer expectationsIdentify trends & communicate findings to the broader teams to improve our processesBe a part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platformWe’re excited about you because…You have a Bachelor’s degree or equivalent amount of work experienceYou have 1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenienceYou are a highly-motivated individual that can work independentlyYou are a natural problem solver, willing to triage problems that may not have a pre-defined solutionYou can speak fluent English and have above average technical fluency (typing speed of 40 WPM).You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and toneYou are above average in technological fluency - and are especially comfortable with Google SheetsBonus points for...Familiarity with G-Suite, SlackPrevious experience in grocery & convenience

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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $7.25/hr - $80.00/hr.