# Major Incident Manager/Incident Commander**Location:** Remote, USA **Employment Type:** Internship **Salary Range:** $70.00 - $80.00/hr **Experience Level:** 8-9 years ## About the RoleJoin SPECTRAFORCE as a Major Incident Manager/Incident Commander and lead our efforts in managing critical incidents within IT operations. This remote internship requires a seasoned professional with extensive experience in incident management, particularly within the healthcare IT sector. You will be responsible for driving resolution during high-pressure situations and optimizing our incident management processes.## Key Responsibilities- Lead Major Incident Bridge and facilitate technical bridge calls.- Drive decision-making processes under pressure to resolve incidents.- Evaluate technical outages and issue updates to senior leadership.- Own the creation and dissemination of after action reports.- Optimize incident management processes and identify automation opportunities.- Coordinate with third-party vendors to ensure seamless incident resolution.- Utilize monitoring tools to track and analyze performance metrics.- Serve as an escalation point for major incidents.- Collaborate with cross-functional teams for root cause analysis.- Ensure compliance with security standards and protocols.## Requirements- Proven experience in IT operations and incident management.- Strong background in healthcare IT.- Preferred experience with networking, clinical imaging, and EHR access.- Familiarity with HIPAA compliance and data center operations.- Experience managing cloud environments.## What We Offer- Opportunity to work with a global staffing agency.- Gain valuable experience in a dynamic and fast-paced environment.- Collaborate with industry experts and enhance your professional skills.## About UsSPECTRAFORCE is a global staffing agency offering enterprise hiring, Recruitment Process Outsourcing (RPO), and workforce solutions. We enable businesses to scale faster with the support of our expert recruiters and advanced staffing solutions.