Medical Coordinator

Job Summary

We are looking for a detail-oriented and compassionate Medical Coordinator to support the smooth coordination of patient care, appointments, medical records, and communication between patients, healthcare providers, and internal teams. The ideal candidate should have strong organizational and communication skills and be comfortable working in a fast-paced healthcare environment.

Key Responsibilities

• Coordinate and schedule patient appointments, consultations, procedures, and follow-ups.
• Communicate with patients regarding appointments, requirements, and care-related information.
• Coordinate effectively with doctors, nurses, specialists, laboratories, and other healthcare staff.
• Maintain accurate and up-to-date patient records and documentation.
• Assist with referrals, insurance-related documentation, authorizations, and other administrative processes.
• Follow up on test results, referrals, appointments, and pending patient requirements.
• Ensure timely communication of relevant information between patients and healthcare providers.
• Handle patient inquiries and resolve routine scheduling or administrative issues.
• Maintain confidentiality of patient information and comply with applicable healthcare privacy and regulatory requirements.
• Track appointments, cancellations, follow-ups, and other care-coordination activities.
• Assist healthcare teams with administrative tasks and reporting as required.
• Identify and escalate urgent patient concerns or issues to the appropriate healthcare professional.

Required Qualifications

• Bachelor's degree or diploma in Healthcare Administration, Medical Administration, Nursing, Life Sciences, or a related field.
• Previous experience in healthcare coordination, medical administration, patient services, or a similar role is preferred.
• Strong verbal and written communication skills.
• Good organizational and time-management abilities.
• Proficiency with computers, email, scheduling systems, and electronic medical record (EMR/EHR) systems.
• Ability to handle confidential patient information responsibly.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• 3+ years of prior experience

Preferred Skills

• Knowledge of healthcare terminology and clinical workflows.
• Experience working with EMR/EHR or hospital management systems.
• Familiarity with insurance, referrals, and prior-authorization processes.
• Patient-focused and empathetic approach.
• Ability to work effectively with multidisciplinary healthcare teams.
• Ability to remain calm and professional in a fast-paced environment.

Work Environment

• Full-time position.
• May involve working in hospitals, clinics, healthcare centers, or corporate healthcare settings.
• May require coordination across multiple departments and occasional interaction with patients, caregivers, and external healthcare providers.