We are looking for a Customer Service Representative to resolve customer inquiries by phone, chat, and email with empathy and efficiency.

Responsibilities:

• Handle inbound calls, chats, and emails about orders, billing, and accounts.
• - Troubleshoot issues and process refunds, exchanges, and adjustments.
• - Document interactions accurately in the CRM.
• - Meet quality, handle-time, and customer satisfaction (CSAT) goals.
• - Escalate complex cases to tier-2 support.

Required Skills:

• 1+ years of customer service or call center experience.
• - Clear, professional phone and written communication.
• - Comfortable navigating CRM tools such as Salesforce or Zendesk.
• - Typing speed of 40+ WPM.
• - Reliable high-speed internet for remote work.

Pay Range: USD 38,000-46,000 annually.

Location: New York, NY, USA.

Work Type: Remote. Employment Type: Full-time.

Experience: Up to 5 years.

Working Days: Monday-Friday. Working Hours: 9:00 AM-6:00 PM EST.