Part time: 20+ HRS /WEEKNeeding pople who:- Can coordinate dispatch at the nest, direct teammates across merchant zones, and communicate clearly as priorities change.- Enjoy improving processes—spotting bottlenecks, suggesting practical changes, and helping the team work more efficiently.- Restaurant shift leads, dispatchers, and fulfillment coordinators could be relevant backgrounds.- Driving experience can still be a fit, but we’d like concrete examples of coordinating workflow, giving direction, and improving how work gets done.Work Location: 8008 Providence Rd, Charlotte, NC 28277Work Schedule: 20+ HRS /WEEK. We operate 7 days a week, from 9:00 AM to 9:00 PM, so workers' schedules would fall within those hours. Schedule will be confirmed once selected- FULL JOB DESCRIPTION -Operations Specialist – Drone Delivery SupportAbout the TeamDoorDash Labs is a specialized team focused on robotics and automation that push the future of last-mile logistics. We’re bringing autonomous drone delivery to life, and we need reliable, organized, and communicative people to keep daily ground operations running safely and smoothly.About the RoleYou will support two connected parts of our operation: picking up prepared food orders from local merchants and coordinating order flow at our drone launch site, known as the “nest.”Team members must be comfortable rotating between hands-on pickup work and dispatch responsibilities. When assigned to dispatch, you’ll help direct teammates to merchant zones, track pickup and return progress, communicate changing priorities, and keep orders moving through the nest.Success requires clear communication, sound judgment, and the confidence to give teammates direction in a fast-moving environment. You will support ground operations; you will not fly drones.This role requires a reliable personal vehicle and a valid driver’s license for merchant pickups.What You’ll DoCoordinate dispatch and merchant coverage. Direct teammates to assigned merchants and zones based on order priorities and operational needs.Maintain visibility across active pickups. Track who is assigned where, pickup status, delays, and expected returns to the nest.Communicate clear instructions and updates. Confirm teammates understand assignments, share changes promptly, and keep the nest team informed.Respond to changing conditions. Help adjust assignments when orders are delayed, volume shifts, or a merchant zone needs additional support. Escalate issues that require an operational lead’s decision.Complete merchant pickups. Collect prepared food orders using your personal vehicle, verify order details, and transport orders to the nest.Support accurate, safe handoffs. Carefully prepare and load orders into drones according to site procedures, ensuring order accuracy, quality, and safety.Keep the operation organized. Maintain an orderly work area, follow safety protocols, and flag problems that could affect order flow.Share operational feedback. Document recurring issues and communicate observations to operators, engineers, and other partners to help improve processes and technology.Represent DoorDash professionally. Build positive working relationships with merchants, teammates, and community members.What You BringExperience coordinating people, orders, or tasks in a time-sensitive environment.Clear, concise verbal and written communication, including the ability to give direction and confirm understanding.The ability to track multiple active tasks, prioritize competing needs, and stay composed when plans change.Confidence taking initiative within established procedures and recognizing when to escalate.Professionalism when working with merchants, teammates, and the public.Comfort using mobile apps and digital tools to track assignments and communicate updates.A reliable personal vehicle and a valid driver’s license.Comfort working outdoors and on your feet.A dependable work ethic: punctual, detail-minded, safety-focused, and adaptable as processes evolve.Relevant ExperienceRelevant backgrounds may include restaurant shift coordination, delivery dispatch, fulfillment operations, transportation coordination, event operations, or other roles involving real-time team coordination. Candidates should demonstrate coordination and communication skills alongside their ability to complete pickups.What You’ll LearnHow autonomous drone systems operate within last-mile delivery.Practical skills in dispatch, merchant-zone coordination, site operations, and quality control.Cross-functional communication: sharing operational insights with engineering and leadership teams.The realities of scaling a logistics service in a live environment and improving processes as the operation grows."""

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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $7.25/hr - $80.00/hr.