Responsibilities:Provide support for a fast growing group of team members in multiple divisionsHeavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.Top notch customer focused supportExcellent written and verbal communication skillsEngaged in cross-train efforts amongst peers where applicableContribute to site level operational readiness, process improvementsEffectively manages up as neededSelf-aware of gaps in skills, works to improveFrequent collaboration with site lead, acting as back-up when delegated toCross platform collaboration with immediate peersAssist the Service Desk by actively taking/resolving intake callsBasic Qualifications:High School Diploma, GED, or equivalent certification.At least 3 years of experience in remote administration and end user support.At least 3 years of experience with Windows 10 or earlier operating systems.At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).At least 1 year of experience with Google suite applications.At least 1 year of experience with macOS (High Sierra)Preferred Qualifications:Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience.1+ years of experience with Active Directory services integration.1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.Apple certification(s).1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).1+ years of macOS Server administration experience.1+ years of experience with Active Directory.1+ years of macOS Server administration experience.1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype1+ years of experience with Mac experience supporting 100+ end users1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS$50.58/hour max bill ratecontract onlyMust sit onsite in NYC 11 West 19th Street office five days per week
Contacts: Hiring manager: MUW291 MSP contact: William Miehe - william.miehe@capitalone.com
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $7.25/hr - $80.00/hr.
