JOB ID: 488835 TITLE: Community Operations Specialist LOCATION: Remote, RM, USA SKILLS: QA, SQL, Testing, Time Management ================================================================================ DESCRIPTION: === JOB DETAILS === Date Posted: 09/19/2025 Hiring Organization: Rose International Position Number: 488835 Industry: Social Media Job Title: Community Operations Specialist Job Location: Remote, USA Work Model: Remote Shift: Sunday - Thursday 40 hours (off Friday and Saturday) Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 13 Min Hourly Rate($): 40.00 Max Hourly Rate($): 43.00 Must Have Skills/Attributes: QA, SQL, Testing, Time Management Experience Desired: Work Sunday - Thursday (off Friday and Saturday) (0 yrs); Project managment and operations support experience (2 yrs); Advanced Excel experience and Proficient in data tools (2 yrs); Escalation management experience (2 yrs); SQL, exp with data analysis and interpreting operational metrics is a plus (2 yrs); Prior exp with content or community moderation is a plus (2 yrs); Prior exp with QA testing and systems improvement is a plus (2 yrs) === JOB DESCRIPTION === Client Approved Remote Location: Remote Anywhere in US This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language. REQUIRED: - 2-4 years of experience; Bachelor's degree NOT required but strongly preferred - WORK SCHEDULE: Sunday - Thursday 40 hours a week (off days are Friday and Saturday) - Prior project management and ops support experience - Proficient in data tools, advanced Excel skills - Escalation management experience - Prior experience working with cross-functional partners Critical Soft Skills - Ability to work in a fast paced, often high pressured environment - Passion for user integrity and safety - Time management skills - Effective communication Top Nice to Have Skills - Prior experience with content or community moderation - Prior experience with QA testing and systems improvement - Experience with data analysis and interpreting operational metrics (SQL is a plus) What makes this role interesting This role is an opportunity to understand the community landscape in a growing technology and product spaces and drive changes that bring real positive impact to our users. Who might be a good fit for this role An ops generalist! Someone who has impeccable time management skills, can deep dive into new problem or product spaces quickly, and is hungry to help drive our fast paced operations forward. Schedule: Sunday - Thursday 40 HOURS A WEEK (off days are Friday and Saturday) • Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety in the Client . Those who join our team are very passionate about solving people’s issues and are strong advocates for the Client community. • We are looking for a passionate data driven individual with project management experience in operations to join Integrations Operations to support the community and help foster a safe culture in VR product spaces. This individual will also be responsible for delivering qualitative and quantitative insights into operations through escalation management, QA testing, and systems betterment to inform recommendations for improving the overall experience for the community. Responsibilities • Run day-to-day integrity operations, to include investigating and enforcing on Client integrity policies by applying deep knowledge of how abuse manifests on our products • Improve operations by conducting RCAs and finding areas of opportunity to include providing key insights/trends such as policy violation prevalence and emerging abuse trends • Triage escalations and drive them to completion • Remain up to date on key workflow changes, operational guidelines, policy updates and our integrity policies/guidelines • Report project status, risks, and needs to cross-functional partners on regular cadence • Manage completion/progress of project timelines • Support new product launches, e.g.configuring workflows, testing new features • Ensures product needs and priorities are met via calibration and alignment • Analyse data leveraging data tools like dashboards, excel, SQL • Run system audits and quality tests What makes this role interesting • This role is an opportunity to understand the community landscape in a growing technology and product spaces and drive changes that bring real positive impact to our users. Who might be a good fit for this role • An ops generalist! Someone who has impeccable time management skills, can deep dive into new problem or product spaces quickly, and is hungry to help drive our fast paced operations forward. • This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.