**Job Title:** Major Incident Manager/Incident Commander **Company:** SPECTRAFORCE **Location:** 100, US **Employment Type:** Remote ### About the RoleAs a Major Incident Manager/Incident Commander at SPECTRAFORCE, you will lead the response to critical IT incidents, ensuring swift resolution and minimizing impact on business operations. This role requires decisive leadership and the ability to maintain composure in high-pressure situations while coordinating with technical teams and senior leadership.### Key Responsibilities- Lead Major Incident Bridge- Facilitate technical bridge calls- Lead real-time decision-making- Quickly evaluate technical outages- Identify trends and anomalies- Issue updates to senior leadership- Maintain calm in high-pressure situations- Own after action reports- Conduct root cause discussions- Optimize incident management process- Coordinate with third-party vendors- Utilize monitoring tools- Serve as escalation point for incidents- Analyze monitoring data- Identify automation opportunities- Collaborate with cross-functional teams- Participate in root cause analysis- Ensure compliance with security standards### Requirements- IT operations (Required)- Incident management (Required)- Healthcare IT (Required)- Networking (Preferred)- Clinical imaging (Preferred)- EHR access (Preferred)- HIPAA (Preferred)- HITECH (Preferred)- AIOps (Preferred)- SolarWinds (Preferred)- ScienceLogic (Preferred)- ServiceNow (Preferred)### What We Offer- Competitive salary- Comprehensive benefits package- Opportunities for professional development- Remote work flexibility- Supportive work environment### About UsSPECTRAFORCE is a global staffing agency offering enterprise hiring, RPO, and workforce solutions. We help businesses scale faster with the expertise of our skilled recruiters, ensuring the right fit for every role.