JOB ID: 488818 TITLE: Service Support Analyst LOCATION: Charlotte, NC, USA SKILLS: Customer Service, iOS, Scheduling ================================================================================ DESCRIPTION: === JOB DETAILS === Date Posted: 09/19/2025 Hiring Organization: Rose International Position Number: 488818 Industry: Government/Staffing Job Title: Service Support Analyst Job Location: Charlotte, NC, USA, 28208 Work Model: Onsite Shift: 8 am to 5 pm Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 6 Min Hourly Rate($): 23.00 Max Hourly Rate($): 24.00 Must Have Skills/Attributes: Customer Service, iOS, Scheduling Experience Desired: Prior state or federal experience (1 yrs) === JOB DESCRIPTION === ***Only qualified Service Support Analyst candidates located near the Charlotte NC area to be considered due to the position requiring an onsite presence*** Required Skills: • Hands-on experience with mobile device deployment and configuration including iOS platforms (3 Years) • Familiarity with Mobile Device Management (MDM) platforms (eg Microsoft Intune AirWatch or similar) (3 Years) • Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills (3 Years) • Strong organizational skills for managing device scheduling tracking and handoffs (3 Years) • Ability to work collaboratively in a team environment while providing excellent customer service (3 Years) • Strong attention to detail and commitment to IT security practices (3 Years) Preferred Skills: • Prior experience with large-scale device deployment projects • Knowledge of County or government IT operations policies and security standards • Familiarity with device lifecycle management and e-cycling processes The client is seeking an Endpoint MDM Deployment Contractor to support the County’s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the County’s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices. Job Responsibilities: • The Endpoint MDM Deployment Contractor will be responsible for but not limited to: • Configuring and setting up mobile devices in alignment with the County’s Evergreen Refresh program • Coordinating deployments of mobile devices to County end users including scheduling logistics and user handoff • Receiving processing and tracking old devices for secure e-cycling and disposal according to County policy • Providing first-level support for break/fix issues troubleshooting and inquiries related to County-issued mobile devices • Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations • Maintaining accurate deployment inventory and support documentation • Ensuring compliance with County IT security standards and best practices during all deployment and support activities