Job Title: Customer Service Representative
Location: Onsite – New York City, NY, USA

About Leoforce:
Leoforce is the innovative company behind the AI-powered Recruiting Agent that revolutionizes talent discovery and engagement. We combine advanced AI and Talent Intelligence to help recruiters find highly compatible candidates, reducing time-to-hire and ensuring success for every role. At Leoforce, we are passionate about empowering recruiters and job seekers with responsible AI that delivers unbiased, data-driven results. We foster a workplace built on respect, integrity, and the freedom to innovate.

Why Join Us?

• Career Growth: Opportunities for professional and personal advancement in a rapidly evolving industry.
• Cutting-Edge Technology: Be part of a team working on revolutionary AI solutions that redefine talent acquisition.
• Collaborative Environment: A culture that values diversity, creativity, and high performance.
• Employee Empowerment: Freedom to innovate and make a difference while being supported by a team that values respect and integrity.

Position Summary:
We are seeking a mid-level Customer Service Representative to join our onsite team in New York City. The ideal candidate will have a strong background in customer service and hands-on experience with CRM tools. You will play a key role in ensuring customer satisfaction by providing timely, professional, and effective support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Resolve customer issues efficiently, ensuring a positive customer experience.
• Utilize CRM tools to document interactions, track issues, and follow up as needed.
• Collaborate with internal teams to address customer needs and escalate complex issues.
• Maintain up-to-date knowledge of company products, services, and policies.
• Identify opportunities to improve customer service processes and contribute to team goals.

Qualifications:

• 2–5 years of experience in a customer service role.
• Proficiency with CRM tools (such as Salesforce, Zendesk, or similar platforms).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced, team-oriented environment.
• High school diploma or equivalent required.

Benefits:

• Opportunities for career growth and advancement.
• Work with cutting-edge technology in a collaborative environment.
• Supportive company culture focused on respect, integrity, and innovation.