Job Title: Customer Service Representative
Location: Houston, Texas

About Leoforce:
Leoforce is the innovative company behind the AI-powered Recruiting Agent that revolutionizes talent discovery and engagement. We combine advanced AI and Talent Intelligence to help recruiters find highly compatible candidates, reducing time-to-hire and ensuring success for every role. At Leoforce, we are passionate about empowering recruiters and job seekers with responsible AI that delivers unbiased, data-driven results. We foster a workplace built on respect, integrity, and the freedom to innovate.

Position Overview:
We are seeking a dedicated and personable Customer Service Representative to join our team in Houston, Texas. The ideal candidate will be responsible for providing exceptional service to our clients and customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and escalate complex issues as necessary.
• Provide product and service information to customers.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in a customer service or client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.

Why Join Us?

• Career Growth: Opportunities for professional and personal advancement in a rapidly evolving industry.
• Cutting-Edge Technology: Be part of a team working on revolutionary AI solutions that redefine talent acquisition.
• Collaborative Environment: A culture that values diversity, creativity, and high performance.
• Employee Empowerment: Freedom to innovate and make a difference while being supported by a team that values respect and integrity.

Benefits:

• Competitive salary and benefits package
• Opportunities for advancement and professional development
• Supportive and inclusive work environment
• Access to the latest tools and technology

How to Apply:
If you are passionate about delivering outstanding customer service and want to be part of an innovative, growth-oriented company, we encourage you to apply!