Business Systems Analyst III

About the Role

The Business Marketing Technology team designs and operates the technologies that let Client's business marketers execute campaigns at scale, partnering across Marketing, Engineering, Data Science, and Operations.

Key Responsibilities

• Follow operator procedure relating to platform and campaign.
• Document steps being taken.
• Collaborate cross-functionally with engineering partners.
• Interact with marketers.
• Measure performance against quantitative and qualitative SLAs.

Required Skills

• Issue triage and incident/escalation management for enterprise marketing platforms.
• Hands-on operation of Salesforce Marketing Cloud or a comparable platform.
• Coordinating third-party vendor support and escalation paths.
• Clear written communication and status reporting to technical and non-technical stakeholders.
• Ability to work established runbooks and dashboards independently with limited onboarding.
• Bachelor’s degree.
• 3-5 years of experience.

Preferred Skills

• Proven ability to communicate issue status and business impact to non-technical stakeholders.
• Comfortable reading dashboards and reporting platform health and audience-reach metrics; able to spot anomalies against baselines.
• Hands-on experience with an enterprise marketing automation platform (Salesforce Marketing Cloud strongly preferred; Salesforce CRM, Marketo, HubSpot, or Adobe Marketing Cloud acceptable), including working with vendor support teams.

Additional Details

• Duration: 12 months.
• Client operates at a unique scale and amount of data/campaigns.
• Marketing new products and exposure to innovative solutions.
• Candidate Disqualifiers: No exposure to Salesforce data cloud/marketing cloud data form.
• Difficulties: Scale and pace, juggling multiple tasks, prioritization, time management.
• Interview Process: 2 rounds, Technical/Behavioral, 30 min each.
• Salary Range: $50/hr - 70/hr

About Us

SPECTRAFORCE delivers staffing and workforce solutions tailored for businesses with precision hiring and recruitment support.