Customer Service Representative – Dallas-Fort Worth, TX

About Leoforce:
Leoforce is the innovative company behind the AI-powered Recruiting Agent that revolutionizes talent discovery and engagement. We are passionate about empowering recruiters and job seekers with responsible AI that delivers unbiased, data-driven results. Our workplace is built on respect, integrity, and the freedom to innovate.

Why Join Us?

• Career Growth: Opportunities for professional and personal advancement in a rapidly evolving industry.
• Cutting-Edge Technology: Be part of a team working on revolutionary AI solutions that redefine talent acquisition.
• Collaborative Environment: A culture that values diversity, creativity, and high performance.
• Employee Empowerment: Freedom to innovate and make a difference while being supported by a team that values respect and integrity.

Position Summary:
We are seeking a dedicated Customer Service Representative to join our team in Dallas-Fort Worth, TX. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to address customer needs and improve service delivery
• Stay up-to-date on company products, services, and policies

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Previous experience in customer service or a related field is a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency with computers and customer service software

Location: Dallas-Fort Worth, TX

Benefits:

• Opportunities for career growth and advancement
• Collaborative and innovative work environment
• Access to cutting-edge technology and training
• Comprehensive benefits package

Join Leoforce and help us shape the future of talent acquisition!