Job Title: Customer Service Representative
Location: Phoenix, Arizona

About Us:
Leoforce is the innovative company behind the AI-powered Recruiting Agent that revolutionizes talent discovery and engagement. We combine advanced AI and Talent Intelligence to help recruiters find highly compatible candidates, reducing time-to-hire and ensuring success for every role. At Leoforce, we foster a workplace built on respect, integrity, and the freedom to innovate.

Position Overview:
We are seeking dedicated Customer Service Representatives to join our team in Phoenix, Arizona. The ideal candidate will possess strong communication skills and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues, complaints, and requests with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure customer satisfaction and continuous improvement.
• Adhere to company policies, procedures, and quality standards.

Required Qualifications:

• Excellent verbal and written communication skills.
• High school diploma or equivalent.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer proficiency and familiarity with customer service software.

Preferred Qualifications:

• Previous experience in a customer service or call center environment.
• Bilingual abilities are a plus.

Why Join Leoforce?

• Career Growth: Opportunities for professional and personal advancement in a rapidly evolving industry.
• Cutting-Edge Technology: Be part of a team working on revolutionary AI solutions that redefine talent acquisition.
• Collaborative Environment: A culture that values diversity, creativity, and high performance.
• Employee Empowerment: Freedom to innovate and make a difference while being supported by a team that values respect and integrity.

Work Schedule:
Full-time, onsite in Phoenix, Arizona.

Equal Opportunity Employer:
Leoforce is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability status.