Specialist, Platform Innovation - LaunchLocation: NYC and surrounding areaAbout the TeamThe Platform Innovation team leads up the strategy, launch + scaling of DoorDash’s nascent bets for its white-label restaurants business. About the Role:DoorDash is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and enhance the experience they have throughout their life cycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.You will report to the Manager of Launch and, Product Ops within our Platform Operations organization. This position is partially remote, partially in-office and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.You’re excited about this opportunity because you will…? Interface directly with merchant restaurants and work tirelessly to improve their experience? Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants? Perform a significant amount of hands-on work with hardware, in addition to learning the ins-and-outs of DoorDash software configuration? Create merchant training materials to encourage staff understanding and adoption? Train merchant staff on effectively using new platforms? Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue? Be able to achieve immediate results and adapt in an evolving work environment? Look for ways to improve and want to shape the direction of the company We’re excited about you because…? Bachelor’s degree or equivalent work experience? 4-5 years of work experience in account management, systems implementation, customer support, or hospitality? Able to complete tasks accurately, effectively and on time with superb attention to detail ? Excellent external and internal customer support skills? Experience working successfully cross functionally with other departments? Proactive by nature and most engaged when you are operating at the lowest level of detail? Spanish fluency is a plus

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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $7.25/hr - $80.00/hr.