Title: Field Support Analyst Location: New York 10166 (100% Onsite) - 8am -5pm (CST) Duration: 4 months – possible extension & Potential to convert to FTE Overview of Work Environment/Client Nuances: Fast paced environment, communication is very important as there will be C-Suite execs on-site Team Overview: Will be working as part of team, some in-person, some virtually Resource's typical working day: General desk top support Hardware/software support Desktop support helping a wide range of end users Responding to tickets Maintaining office technology Front facing customer service Level 1 & Level 2 software support enterprise level Backend office MS Office Support MS Intune Active Directory Remote management Incident Request Management Licenses/Certifications: Any applicable licenses or certifications are preferred Must Have Skills: o Good technical skills o Excellent customer service Nice to have skills: · Banking or law firm support work, · Experience with Apple iOS · Adobe Acrobat Years of Experience : 5+ years Education · Bachelor's degree preferred, if no degree, they will need 5 years extra experience Software skills: · MS Intune, Ticketing Systems, MS Office Suite Interview Process: · 1st round technical interview – phone · 2nd round culture interview with HM – MS Teams · 3rd round with office leadership - onsite About the Role: As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users. What You’ll Do: •Edit content for the documentation of software applications and hardware environments. •Create photographs, drawings, sketches, diagrams, and charts to illustrate the material. •Conduct research and interviews with technical and business personnel. •Provide ad-hoc technical assistance to managers and other members of the application development team. •Support changes or enhancements to templates and other documentation standards. •Have some knowledge of standard principles with limited practical experience in applying them. •Lead by example and model behaviors that are consistent with client's values. •Impact the quality of own work. •Work within standardized procedures and practices to achieve objectives and meet deadlines. •Exchange straightforward information, asks questions, and check for understanding. What You’ll Need: •Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. •Ability to use existing procedures to solve standard problems. •Experience with analyzing information and standard practices to make judgments. •In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. •Organizational skills with a strong inquisitive mindset. •Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations. Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.