JOB ID: 488770 TITLE: Legal Senior Onsite Service Specialist LOCATION: Washington, DC, USA SKILLS: Customer Service, Problem Management, Troubleshooting ================================================================================ DESCRIPTION: === JOB DETAILS === Date Posted: 09/18/2025 Hiring Organization: Rose International Position Number: 488770 Industry: Business Services Job Title: Legal Senior Onsite Service Specialist Job Location: Washington, DC, USA, 20004 Work Model: Onsite Shift: 10AM to 7PM Employment Type: Temp to Hire FT/PT: Full-Time Estimated Duration (In months): 5 Min Hourly Rate($): 19.46 Max Hourly Rate($): 19.46 Must Have Skills/Attributes: Customer Service, Problem Management, Troubleshooting Experience Desired: print production (2+ yrs); print production (2+ yrs) Required Minimum Education: High School Diploma or equivalent === JOB DESCRIPTION === Required Education/Experience: High School Diploma Required Qualifications: • This role is cross-functional with the primary responsibility being print production. • In addition to print production, they will be working in the mail room, assisting with shipping/receiving as well as providing hospitality service. • The worker will be processing and scanning mail, delivering mail, scanning in packages, and delivering packages. • They will also run large print equipment if needed. • The manager is primarily looking for a candidate with some background in print production, customer service skills, and professionalism. Required Technical Skills: • Minimum of 2 years experience in legal industry is highly desired. • Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills. Some related copy job experience is preferred. • May require valid driver’s license and minimum levels of auto insurance coverage per CLIENT. • Working knowledge of copier and other related equipment and repair is preferred. • Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow. • Requires knowledge and understanding of shipping/receiving procedures. Basis electronics knowledge is preferred. • Possesses ability to work independently and flexibly to complete projects. • Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. • Possesses ability to comprehend instructions concerning mail delivery. • Possesses troubleshooting and problem solving skills. • Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. • Possesses excellent customer relations skills and excellent verbal communication skills. Responsibilities: • Provides operations functions in one or all of the following areas within a Legal office /environment: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. • Provides copier maintenance and/or repair of customer site equipment. • May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. • May performs various building support functions related to meeting set ups and light maintenance. • Note: Due to the higher level of presentation, telephone skills needed to perform receptionist duties and high interaction with Executive level customers, employees performing this function are considered to be Senior On-Site Services Specialist. • This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Runs high volume copy machines and performs binding and finishing work. • Ensures convenience copiers are working properly, checking for quality via daily inspections.