Position Title: Operations Officer III Duration: 6 months (Possibility of Extension and Conversion) Schedule: 9AM – 5PM standard schedule, hybrid model Work Location: Mississauga, ON (4 days in office – rotating Monday and Friday monthly) Roles and Responsibilities: The fulfillment team is responsible for the completion of credit fulfillment for our business banking customers, including but not limited to funding and maintenance. Execute more complex transactions and override accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs). Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained. Identify opportunities to improve delivery service. Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations. Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels. Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload. Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assessing potential impacts as it relates to operating policies, standards, and procedures. Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality. Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness. Contribute to the development/delivery of presentations/ communications to management or broader audiences. Protect the interests of the organization – identify and manage risks and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues. Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management). Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes. Identify, lead and actively participate in process improvements and determine solutions that will allow business to grow. Support ad hoc requests assigned by leadership, ensuring flexibility and responsiveness to business needs. Perform additional duties or project-based tasks as required by the direct manager. Specialty Role Prepare, review, and process TBO Reports (CAS/Branch follow-up), Fire Liability reports, Expiry Forecasts, Expiry Securities, ARs, and Discharges. Securities Role Execute and review specialized securities documentation in accordance with policies and SLA requirements. Communicate professionally with internal teams and external solicitors where needed. Support partners by clarifying credit policies, securities documentation requirements, and risk-protective standards. They support internal partners, by clarifying credit policies and documentation requirements, and ensure solutions prioritize both customer experience and bank credit risk protection. Funding Role – Small Business Banking Process funding for business credit products, ensuring accuracy of documentation and regulatory compliance. Coordinate with internal departments to ensure timely disbursement and issue resolution. Must Have Skills: Years of Overall Experience: 3-5 years Strong Collaborative skillset/coachable. Credit experience. Meeting SLAs. Nice to Have: Post- Secondary Degree preferred. French Bilingualism would be an asset. Fast learner, banking/credit experience. Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.48/hr.